Privacy Policy

Effective September 2025

At The Mole Clinic, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect the following information when you register your interest, make an appointment, or attend our clinic:

  • Your name, address, phone number, and email address

  • Date of birth and gender

  • Medicare or health insurance details

  • Medical history and clinical notes relevant to your care

  • Payment information (if applicable)

2. How We Collect Information

We collect information directly from you when you:

  • Complete our online forms (e.g., sign-up, booking requests)

  • Speak with our staff (in person, by phone, or via email)

  • Attend an appointment at our clinic

3. Why We Collect Information

We collect your information in order to:

  • Provide you with safe and effective medical care

  • Manage appointments and communicate with you

  • Keep you informed about clinic updates (e.g., new services, opening dates)

  • Meet legal and regulatory obligations

4. How We Use and Share Information

Your personal information will only be used for the purposes outlined above. We will not share your information with third parties unless required by law or with your explicit consent (e.g., referral to another healthcare provider).

5. Storage and Security

We take all reasonable steps to protect your personal information, including secure electronic record systems and restricted staff access.

6. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information by contacting us. We will respond to requests in line with our legal obligations.

7. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us:

The Mole Clinic
✉️ Email: info@themoleclinic.com.au
📞 Phone: 03 7034 4755

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.